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Telecommunications Associate

1 week ago

Mandaue City, Central Visayas, Philippines LHA VILLA APARTMENT Full time

At LHA Villa Apartment, we are seeking a Telecommunications Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Answering inbound calls and responding to customer inquiries.
  • Providing product or service information and resolving customer complaints.
  • Recording and updating customer interactions in our system.
  • Meeting or exceeding performance metrics, such as call resolution time and customer satisfaction.
Requirements
  • A high school diploma or equivalent is required; an Associate's degree is preferred.
  • Previous experience in customer service or a call center environment is highly valued.
  • Excellent communication and problem-solving skills are essential for success in this role.
  • Basic computer skills and experience with call center software are necessary for recording and updating customer interactions.
  • A flexible schedule and willingness to work shifts, including weekends if necessary, are required.