
Auto Finance Solutions Expert
1 week ago
The role of a loan specialist involves providing direct-to-consumer auto finance and refinance solutions. This includes delivering superior customer service, responding to inquiries that are already approved for the refinance, and offering additional finance and coverage options to enhance the customer experience.
Key responsibilities include structuring loans, pitching optional coverages to borrowers, and managing loans through different steps to ensure funding. Additionally, duties involve preparing loans for the contracting process, calling borrowers to review electronic documents and title documents, and ensuring all documents are signed and tracked.
To be successful in this role, you will need to:
- Engage with customers to understand their needs and provide tailored auto finance and refinance options.
- Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submitted.
- Manage your time effectively to accomplish tasks successfully before the end of the day.
- Work closely with other team members and departments to ensure a seamless customer experience.
Required skills and qualifications include:
- Education: High school diploma or equivalent required; Associates or bachelor's degree highly preferred.
- Language/Communication/Interpersonal: Ability to speak, read, and write fluent English. Strong verbal and written communication skills, with an emphasis on communication of channel operations.
- Math Skills: Basic computation skills.
- High Level of Organization: Managing your time, energy, and workspace well.
- Analytical: Detail-oriented with the ability to organize, prioritize, and work independently.
Benefits of working as a loan specialist include:
- A dynamic work environment that fosters growth and success.
- Opportunities for career advancement and professional development.
- A collaborative team atmosphere that values open communication and teamwork.
Our company is an equal opportunity employer. We welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.
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