Auto Glass Warranty Expert

Vehicle Warranty Claims Specialist

This is a remote, full-time position dedicated to managing and adjudicating vehicle warranty claims. In this role, you will be the primary point of contact for customers experiencing issues with their auto glass service.

Key Responsibilities:

• Handle all incoming warranty claims strictly related to auto glass.
• Communicate directly with customers to assess concerns and explain warranty coverage.
• Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
• Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
• Approve or deny warranty claims in accordance with company policies, ensuring fair and consistent decisions.
• Document all interactions and outcomes accurately in our CRM system.
• Manage escalated cases and sensitive customer situations with professionalism and clarity.
• Educate customers about warranty coverage, exclusions, and procedures.

Strict Qualifications:

• Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is required.
• Experience in the auto glass industry is a strong plus.
• Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
• Excellent verbal and written communication skills in English, able to interact confidently with customers and technicians.
• Strong decision-making skills with the ability to balance customer satisfaction with company policies.
• Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
• Proficient in CRM software and remote communication tools.
• Must have a reliable internet connection and a quiet, professional work environment.

What We Offer:

• 100% remote, full-time position with a flexible schedule.
• Supportive team environment with growth opportunities.
• Competitive salary and benefits.
• The opportunity to join a respected leader in the auto glass industry, serving customers nationwide.

Important: This is not a general customer service, technician, or administrative position. Only candidates with substantial, direct experience handling vehicle warranty claims will be considered. Please do not apply if you do not meet this requirement.