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Software Support Professional

1 week ago

Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

We are seeking software support professionals who are passionate about delivering exceptional technical assistance and troubleshooting guidance to our customers, ensuring a seamless experience with our no-code software platform.

This role is ideal for individuals with a strong understanding of software applications, excellent communication skills, and a passion for helping customers succeed. As a technical customer success expert, you will be primarily responsible for providing timely and effective technical support to customers via phone, email, chat, and remote assistance channels.

Key responsibilities include troubleshooting and resolving technical issues related to the installation, configuration, and usage of our no-code software platform. You will also guide customers through step-by-step instructions and best practices to optimize their use of our software platform.

In addition to technical expertise, we are looking for individuals who can work independently and collaboratively in a fast-paced, team-oriented environment. If you have a background in IT and are interested in software development, this role may be an exciting opportunity for you.