Hotel Front Desk Supervisor

6 days ago


Manila, National Capital Region, Philippines Okada Manila Full time

About the Role

The Hotel Front Desk Supervisor is an exciting opportunity for a motivated and organized individual to join our team at Okada Manila. As a key member of the Front Office department, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supporting the Front Office Manager in achieving business objectives.

Main Responsibilities

  • Supervise and coordinate the work of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Manage guest arrivals, departures, and room assignments, ensuring accuracy and attention to detail.
  • Handle guest complaints and concerns, resolve issues promptly, and provide excellent service recovery.
  • Prepare and distribute reports, maintain accurate records, and provide data-driven insights to support business decisions.

Requirements

  • Degree in Hospitality Management or related field; minimum 1-2 years of experience in a Front Office position within a luxury hotel.
  • Excellent communication and interpersonal skills, ability to work under pressure, and adapt to changing situations.
  • Basic knowledge of Hotel Property Management Systems (PMS) and other relevant software applications.
  • Able to work flexible hours, including nights, weekends, and holidays on a rotational basis.


  • Manila, National Capital Region, Philippines Okada Manila Full time

    Key ResponsibilitiesThe Luxury Hotel Front Desk Supervisor is accountable for:Maintaining a deep understanding of operational systems, including property management systems (PMS) such as Opera.Leading a team of front office staff to achieve business objectives and common goals.Driving upsell revenue and identifying training needs for the front office...


  • Manila, National Capital Region, Philippines ALINO HOTEL Full time

    Job SummaryWe are seeking an experienced Front Office Manager to lead our front office team at the ALINO HOTEL. The successful candidate will be responsible for managing the day-to-day operations of the front desk, ensuring seamless check-in and check-out processes, and providing exceptional customer service to our guests.The Front Office Manager will also...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    Are you a highly skilled and organized individual looking for a new challenge? JMM hotel is seeking an experienced Front Desk Associate to join our team and provide exceptional customer service to our guests.Responsibilities:Scheduling and Coordination: Manage daily schedules, coordinate meetings, and maintain accurate records to ensure seamless...


  • Manila, National Capital Region, Philippines Melco Resorts & Entertainment Limited Full time

    Melco Resorts & Entertainment Limited is seeking a highly skilled and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for managing the front desk operations, handling guest inquiries and resolving any issues that may arise.You will also be responsible for monitoring performance standards across the hotel, reporting any...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    We are looking for a receptionist to perform a variety of administrative and clerical tasks.ResponsibilitiesServe visitors by greeting, welcoming, directing and announcing them appropriatelyAnswer, screen and forward any incoming phone calls while providing basic information when neededReceive and sort daily mail/deliveries/couriersMaintain security by...

  • Hotel Administrator

    1 week ago


    Manila, National Capital Region, Philippines ALINO HOTEL Full time

    Key Job DutiesThe Service Director at ALINO HOTEL will be responsible for the following key duties:Leadership and Management:Lead and manage the Front Office team to achieve exceptional customer service and high-quality results.Develop and implement staff training programs to enhance skills and knowledge.Operational Management:Oversee the day-to-day...


  • Manila, National Capital Region, Philippines ALINO HOTEL Full time

    About the RoleWe are seeking a highly skilled and experienced Service Director to join our team at ALINO HOTEL. As a key member of the management team, you will be responsible for ensuring the highest standards of service delivery across all areas of the hotel.Your primary focus will be on leading and managing the Front Office team to ensure seamless...


  • Manila, National Capital Region, Philippines Okada Manila Full time

    Job DescriptionThe Front Desk Supervisor is a key role within the Front Office department, responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service, and supporting the Front Office Manager in achieving business objectives.Main ResponsibilitiesSupervise and coordinate the work of front desk staff, ensuring...


  • Manila, National Capital Region, Philippines JMM hotel Full time

    Company OverviewThe JMM hotel is a renowned hospitality establishment committed to delivering exceptional guest experiences. Our team of dedicated professionals strives to provide unparalleled service, ensuring every stay is memorable and enjoyable.


  • Manila, National Capital Region, Philippines JMM hotel Full time

    **Company Overview**JMM hotel is a leading provider of hospitality services, committed to delivering exceptional guest experiences.We are seeking a highly skilled Hotel Receptionist to join our team, responsible for greeting guests, managing reservations, answering inquiries, and ensuring a smooth and positive guest experience.This role is ideal for...


  • Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    We are looking for a Customer Experience Lead at JMP TWIN EAGLE Manpower and Allied Services Inc. to oversee the day-to-day front office operations and staff activities. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and service standards.ResponsibilitiesOversee front desk operations, managing check-in and...


  • Manila, National Capital Region, Philippines CITY GARDEN GRAND HOTEL Full time

    About the roleCity Garden Grand HotelWe are seeking a highly skilled Reservation Manager to join our team at City Garden Grand Hotel. As the Reservation Manager, you will play a crucial role in managing the hotel's reservation system and ensuring a seamless customer experience.Key Responsibilities:Manage room availability and pricing to maximize occupancy...


  • Manila, National Capital Region, Philippines ALINO HOTEL Full time

    About the RoleThe Front Office Manager plays a vital role in ensuring the smooth operation of the front office at the ALINO HOTEL. As a key member of our management team, you will be responsible for leading and motivating the front office staff, implementing effective systems and procedures, and driving sales and revenue growth.Key responsibilities include...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    We are seeking a highly skilled and organized Front Office Coordinator to join our team at Hotel Okura Manila. In this role, you will be responsible for ensuring that all guests receive exceptional service and support.Key Responsibilities:Serve visitors by greeting, welcoming, directing, and announcing them appropriatelyAnswer, screen, and forward any...


  • Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    JMP TWIN EAGLE Manpower and Allied Services Inc.Job DescriptionDescriptionManage daily front office operations and staff activities.Ensure exceptional guest experiences and service standards.Handle guest inquiries, complaints, and special requests efficiently.Supervise check-in and check-out processes.Monitor and optimize room availability and occupancy...


  • Manila, National Capital Region, Philippines J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. Full time

    We are looking for a detail-oriented and organized Receptionist to join our team. As a key member of our front office, you will be responsible for handling incoming calls, greeting visitors, and maintaining a professional appearance at all times.Responsibilities:Respond to calls and route them to the appropriate staff membersWelcome guests and customers with...

  • Front Desk Coordinator

    20 hours ago


    Manila, National Capital Region, Philippines JobsAvenuePH Full time

    This job posting is in partnership with JobsAvenuePH, managed by John Christopher Briagas. As a front desk coordinator, you will be responsible for managing the front desk and office administration tasks, providing exceptional customer service, and ensuring a smooth office experience.Key Features:Attractive remuneration and great perksComprehensive medical,...

  • Front Desk Lead

    2 weeks ago


    Manila, National Capital Region, Philippines Shangri-La Group Full time

    Shangri-La The Fort, Manila is a world-class hotel located in the heart of Taguig, offering breathtaking views of the city skyline and easy access to major transportation hubs.We are seeking a highly skilled Front Desk Lead to join our team. In this role, you will be responsible for leading and mentoring service associates in their daily activities, ensuring...


  • Manila, National Capital Region, Philippines Hotel Okura Manila Full time

    Company OverviewAt Hotel Okura Manila, we pride ourselves on delivering exceptional service to our guests. We are looking for a highly skilled and organized individual to join our front office team as a receptionist.Job DescriptionServe guests by greeting, welcoming, directing and announcing them appropriatelyAnswer, screen and forward any incoming phone...


  • Manila, National Capital Region, Philippines CEBU GENERAL SERVICES INC.-NCR Full time

    Key Responsibilities:Cebu General Services Inc.-NCR seeks a highly organized and detail-oriented Front Desk Associate to manage the daily operations of the front desk. This includes greeting and welcoming visitors, answering and routing calls, scheduling and coordinating appointments, and maintaining appointment calendars. The successful candidate will also...