Customer Service Professional

3 weeks ago


Makati City, National Capital Region, Philippines HR Network Inc Full time
About the Role

We are seeking a highly skilled Customer Service Professional to join our team as a Second-Level IT Support Specialist. As a key member of our Service Desk, you will be responsible for providing top-notch support to our customers, resolving complex technical issues, and collaborating with our team to deliver exceptional service.

Primary Responsibilities:

  • Provide timely and professional support to customers via phone, email, and ticketing system
  • Troubleshoot and resolve complex technical issues within established guidelines and support agreements
  • Collaborate with colleagues to resolve incidents, provide updates, and escalate issues as needed
  • Analyze recurring issues and report to the team leader for improvement
  • Manage own incident queue, adhering to defined Helpdesk operating procedures

Requirements:

  • IT or Accounting tertiary qualifications
  • Intermediate to Advanced support skills in Accounting
  • Intermediate SQL knowledge
  • Experience in a Service Desk environment (highly desirable)

Working Hours:

The Customer Services team operates on a 24/7 schedule, with standard hours of work being 40 per week. Weekend, late-night, and public holiday work may be required, and shift rotation may occur with reasonable notice.



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