Customer Service Professional
1 week ago
We are seeking a highly skilled Customer Service Professional to join our team as a Second-Level IT Support Specialist. As a key member of our Service Desk, you will be responsible for providing top-notch support to our customers, resolving complex technical issues, and collaborating with our team to deliver exceptional service.
Primary Responsibilities:
- Provide timely and professional support to customers via phone, email, and ticketing system
- Troubleshoot and resolve complex technical issues within established guidelines and support agreements
- Collaborate with colleagues to resolve incidents, provide updates, and escalate issues as needed
- Analyze recurring issues and report to the team leader for improvement
- Manage own incident queue, adhering to defined Helpdesk operating procedures
Requirements:
- IT or Accounting tertiary qualifications
- Intermediate to Advanced support skills in Accounting
- Intermediate SQL knowledge
- Experience in a Service Desk environment (highly desirable)
Working Hours:
The Customer Services team operates on a 24/7 schedule, with standard hours of work being 40 per week. Weekend, late-night, and public holiday work may be required, and shift rotation may occur with reasonable notice.
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Customer Service Specialist
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