Business Systems Analyst Service Cloud Expert
4 days ago
About the Role
">- We're seeking an experienced Business Systems Analyst to partner with our business leaders and stakeholders in implementing new enhancements in Salesforce Service Cloud.
- The ideal candidate will have a strong understanding of Service Cloud Einstein, Prompt Builder, and Agentforce.
- Responsibilities include developing and executing comprehensive Service Cloud strategy, leading configuration and customization of Service Cloud, and working closely with business stakeholders to gather requirements.
- Key skills include deep knowledge of Service Cloud, excellent problem-solving skills, and strong communication skills.
About the Ideal Candidate
">- Degree in BS/BA, MIS or comparable technical degree.
- Must have Salesforce Service Cloud certification.
- At least 10+ years of experience as a business systems analyst on the Salesforce platform.
- Minimum of 5+ years of experience in Service Cloud and Experience Cloud.
About the Benefits
">- Innovative and collaborative work environment.
- Support for continuous learning and Salesforce certifications.
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