Solution Minded Salesforce Business Analyst
2 weeks ago
Job Overview
">- This role requires an experienced Business Systems Analyst to drive process improvements in Salesforce Service Cloud.
- The successful candidate will have expertise in Service Cloud features and capabilities, including Service Cloud Einstein, Prompt Builder, and Agentforce.
- Responsibilities include developing and executing comprehensive Service Cloud strategy, configuring and developing advanced Case routing, escalation, and assignment rules, and managing system integrations with customer support technologies.
- Key skills include strong knowledge of Service Cloud, excellent problem-solving skills, and strong communication skills.
About the Requirements
">- Degree in BS/BA, MIS or comparable technical degree.
- Must have Salesforce Service Cloud certification.
- At least 10+ years of experience as a business systems analyst on the Salesforce platform.
- Minimum of 5+ years of experience in Service Cloud and Experience Cloud.
About the Company Culture
">- Collaborative team focused on driving marketing and sales success.
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