Digital Experience Manager

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱350,000 - ₱475,000
About the Role

We are seeking a talented professional to manage our digital customer experience and drive process improvement across our customer base.

As a Digital Customer Representative, you will play a key role in delivering exceptional customer experiences and identifying opportunities for growth and efficiency gains.

  • Main Responsibilities:
  • Create and maintain digital tools and processes that streamline customer interactions and reduce repetitive tasks.
  • Develop and execute data-driven strategies to improve customer engagement and retention.
  • Collaborate with cross-functional teams to identify and surface growth opportunities and implement effective solutions.
  • Analyze customer feedback and survey data to inform action plans and drive business outcomes.

Key Skills and Qualifications:

  • Bachelor's degree or equivalent.
  • Exceptional written and verbal communication skills.
  • Experience building scalable digital campaigns and managing multiple projects simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Collaborative mindset and ability to work effectively in a team environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.

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