Operations Director

9 hours ago

Taguig, National Capital Region, Philippines beBeeRetail Full time ₱4,000,000 - ₱8,000,000
Key Leadership Role in Retail Operations

The ideal candidate for this position will play a pivotal role in overseeing the daily operations of our retail kiosks and quick service restaurants (QSRs) across Metro Manila. This includes ensuring smooth day-to-day operations, driving business growth, delivering exceptional customer experiences, and developing high-performing teams.

This leadership role is perfect for someone with strong operational management skills, who thrives in a fast-paced food and retail environment, and is motivated to deliver results.

Responsibilities:

  • Oversee the daily operations of all kiosks and QSRs within your assigned area, ensuring compliance with health, safety, quality, and standards.
  • Lead, coach, and develop store managers and staff to achieve performance goals and foster a culture of collaboration and accountability.
  • Monitor financial and operational key performance indicators (KPIs), including sales, profitability, operational expenses, and customer satisfaction, and implement improvement strategies as needed.
  • Conduct regular audits, inspections, and store visits (minimum twice a month) to ensure operational consistency and identify growth opportunities.
  • Drive initiatives to boost customer experience, loyalty, and service excellence.
  • Manage budgets, control expenses, and ensure cost of goods sold (COGS) remains at or below 32%.
  • Oversee inventory management, minimizing waste while ensuring adequate stock levels.
  • Collaborate with finance, human resources, marketing, and commercial teams to align strategies and execute promotions that drive growth.
  • Represent the company at internal and external meetings, promoting a strong brand image.

Requirements:

  • Bachelor's degree in business administration, hospitality management, or a related field.
  • 5+ years of experience in multi-unit operations management within the F&B, retail, or QSR industry.
  • Proven track record in achieving sales targets, controlling costs, and improving operational efficiency.
  • Strong leadership skills with experience managing and developing multi-site teams.
  • Solid financial management, analytical, and problem-solving skills.
  • Excellent communication and interpersonal abilities; able to collaborate effectively across departments.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Willingness to travel across Metro Manila for store visits and audits.

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