Social Media Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time $6,600
Job Opportunity

We are seeking a highly skilled professional to join our team as a Social Media Customer Service Representative. In this role, you will be responsible for managing customer interactions across various social media platforms.

About the Role

This is a unique opportunity to work with a leading brand in the industry. You will have the chance to develop your skills and knowledge in customer service, social media management, and product expertise.

Responsibilities
  • Respond to and resolve customer inquiries through direct messages and social media comments.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the relevant departments and follow up until resolution.
  • Work closely with other representatives to provide mentorship and guidance.
  • Maintain in-depth knowledge of our products, promotions, and policies.
Requirements
  • Education: High-School Diploma or equivalent, preferred College Degree.
  • Experience: 2-3 years of social media community management, 2-3 years of customer service experience, background in beauty or retail industry (preferred).
  • Required Skills: track record of resolving complex customer issues, experience with social media management software, customer service software, and tools.
  • Desired Skills: Shopify and connected apps.
  • Soft Skills: empathy, problem-solving, customer-oriented approach, clear communication.
What We Offer

In this role, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company.

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