Senior Engineer

22 hours ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Technical Solutions Specialist

Solve complex engineering challenges that directly impact customer success.

  • Debug production systems, write code, and deploy solutions.
  • Direct Customer Impact: Technical expertise drives customer success and retention.
  • Growth Opportunity: Join a rapidly scaling AI organization with significant career advancement potential.
  • Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues.
Key Responsibilities:
  • Technical Problem Solving:
    • Debug complex API failures, LLM hallucinations, and integration bugs using production tools.
    • Analyze system traces in observability platforms.
    • Write and deploy JavaScript code snippets for customer website integrations.
    • Perform root cause analysis on system-level issues and data inconsistencies.
  • AI & LLM Expertise:
    • Troubleshoot and optimize prompt engineering configurations.
    • Diagnose LLM response issues and implement solutions.
    • Work with AI model behaviors and performance optimization.
    • Debug autonomous agent workflows and decision-making processes.
  • Integration & Development:
    • Fix customer integration issues through code modifications.
    • Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features.
    • Work with REST APIs, webhooks, and third-party integrations.
    • Create technical documentation and implementation guides.
  • Customer Engineering:
    • Conduct technical deep-dives with customer engineering teams.
    • Lead complex technical implementations and migrations.
    • Provide architectural guidance for customer integrations.
    • Escalate and collaborate with Product Engineering when necessary.
  • Process & Documentation:
    • Own technical investigations from initial report to final resolution.
    • Create detailed technical documentation and runbooks.
    • Build debugging workflows and troubleshooting guides.
    • Contribute to internal tools and automation.

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