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Cloud and Big Data Technical Lead

2 weeks ago


Taguig, National Capital Region, Philippines Michael Page Full time
Key Responsibilities
  • Manage and triage support tickets via Freshworks, ensuring timely resolution within SLA timelines for both cloud-hosted (CaaS) and on-premise clients.
  • Collaborate with Product Engineering and Infrastructure teams to escalate and resolve complex technical issues efficiently.
  • Diagnose and troubleshoot technical issues, identifying root causes and appropriate resolution paths.