Digital Solutions Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeInterviewHost Full time $1,600 - $20,800

Job Opportunity

M3 is the global leader in digital solutions in healthcare, offering a range of services including market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services.

The company has grown by more than 20% year-on-year for the past 15 years, achieving over $1 billion in revenue annually.

M3 Global Research provides comprehensive and highest quality market research recruitment and support services to the industry, with relationships reaching respondents in more than 70 countries worldwide.

Role Description

We are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Responsibilities

  • Be a point of contact for technical platform issues for both internal and external users
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
  • Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications and Skills

  • Bachelor's degree or equivalent work experience preferred
  • Multilingual in at least one language, including French, German, Italian, Spanish, Portuguese, Chinese
  • Experience supporting customers with qualitative online platforms preferred
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices
  • Previous experience in customer service, or call centre experience is a plus

Key Characteristics

  • Ability to work in a team environment
  • Exceptional written and verbal communication skills
  • Excellent interpersonal skills and ability to interact with all levels within the organization
  • Able to communicate technical steps in a friendly and simplistic manner - both verbally and written
  • Well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues
  • A self-motivated individual with exceptional time management, organizational skills, and self-discipline

Working Hours and Rate

Operating hours between 03:00 - 20:00 EST. Competitive hourly rate available upon request.

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