Business Process Optimization Specialist

4 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: As a global leader in digital services outsourcing, TaskUs provides cutting-edge solutions to help technology companies succeed. Our team of experts delivers high-quality services that exceed client expectations, while fostering a culture of innovation, collaboration, and growth.

We're committed to creating a diverse, inclusive, and equitable work environment where everyone can thrive. Our employees are empowered to take ownership of their work, contribute to meaningful projects, and develop their skills and careers.

Job Overview:

This Transformation Lead role is an Individual Contributor/Senior Manager-level position responsible for leading end-to-end Transformation activities for TaskUs.

The ideal candidate will have a strong background in transformation projects, change management, and stakeholder engagement. This role requires enabling different functional areas at TaskUs to deploy technology-driven solutions that address current problems and develop scalable initiatives to manage future trends, thus requiring strong mental agility to handle complex, multi-step activities and apply sound principles to solve identified gaps.

Key responsibilities include supporting Global Transformation initiatives related to Global Service Delivery & Operations, executing TaskUs' Transformation Model and partnering with Executive Stakeholders globally to achieve geo-agnostic strategies and goals, developing Technology-driven Solutions based domain and industry knowledge, and collaborating with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.

Responsibilities:

  • Support Global Transformation initiatives related to Global Service Delivery & Operations.


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