
Cybersecurity Advocate Role
1 day ago
At our company, we are seeking an experienced professional to fill the role of Customer Advocacy Specialist. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure their complete satisfaction with our services.
Key Responsibilities:
- Develop and maintain client relationships
- Manage client onboarding process
- Collaborate with internal teams to resolve client issues
- Identify opportunities for growth and upselling
- Develop and implement strategies to improve client satisfaction
About Us:
We are a cybersecurity company dedicated to helping businesses safeguard their digital assets and build resilient operations. Through cutting-edge technology and expert-led services, we empower organizations to manage compliance, mitigate risks, and strengthen customer confidence in an evolving digital landscape.
Your Daily Tasks:
You will work closely with various departments to ensure seamless communication and collaboration. This includes but is not limited to:
- Scheduling and hosting kickoff meetings with clients and delivery teams
- Ensuring smooth transition from Sales to Delivery with all relevant details captured
- Establishing clear success metrics and onboarding milestones
- Conducting regular check-ins to review progress, address issues, and share updates
- Tracking and reporting on defined customer health metrics
Benefits:
Our employees enjoy a comprehensive benefits package that includes:
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Requirements:
To be successful in this role, you must have:
- 5+ years of experience in customer-facing roles
- Strong communication and relationship-building skills
- Proven ability to manage multiple accounts and priorities
- Experience driving renewals and customer advocacy programs
- Familiarity with CRM and customer success platforms
Above All Else:
We seek individuals who are proactive problem-solvers, collaborative, value-driven, organized and detail-oriented.
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