Operations Director Role

5 days ago


Angeles City, Central Luzon, Philippines beBee Careers Full time
Job Description

The Operations Director role is a leadership position responsible for overseeing the day-to-day operations of a contact center. The ideal candidate will have exceptional leadership skills, with the ability to manage and develop supervisors and teams to achieve high performance standards.

The job involves implementing operational strategies that align with corporate objectives, managing metrics and performance criteria, and continuously improving call center productivity. The Operations Director will also be responsible for reviewing and providing guidelines for maintaining a competitive edge, analyzing trends, and producing statistical reports on individual performance and sales trends.

Additionally, the role requires strong communication and interpersonal skills, with the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ideal candidate will have a working knowledge of Microsoft Office and excellent analytical and problem-solving skills.



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