Housekeeping Operations Assistant

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

Our team is more than just employees; we are passionate about delivering outstanding hospitality experiences to our guests.

We thrive at Hilton by embracing diversity and providing a way of living that helps our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

We also offer Go Hilton, a leisure travel discount programme designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

This role supports all Housekeeping and Laundry operations, ensuring an exceptional experience for our Guests.

• The Housekeeping Attendant will delegate tasks efficiently between team members to ensure timely completion of work.
• They will monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members, focusing on training and teamwork.
• Providing excellent guest service is paramount in this role.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, aligning with hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members, emphasizing training and teamwork.
• Deliver excellent guest service.
• Work closely with Floor Housekeeping Supervision to manage availability and release of Rooms for Guest Service.
• Manage controls of the Housekeeping department, including employee frequency, master key releases, incident booking, uniform and linen management, and more.
• Regularly check guest information in CRM and ensure timely preferences and requests are met.
• Coordinate flowers for special occasions (marriage, death, maternity) and provide embroidery services for special linens (wedding, pampering).
• Oversee monthly Lost and Found and donations.
• Inspect uniforms and send them for cleaning and/or repair.
• Control document and personnel traffic within the department, releasing laundry linen daily.
• Distribute guest clothing released from laundry services daily.
• Closure of laundry expenses and provision of same monthly.
• Provide support for Laundry Attendants during absences or holidays.

• Planning and Organizing skills are essential for this role.
• Good oral and written communication skills are necessary for effective collaboration.
• Prior experience in Laundry operations is preferred.
• Good interpersonal skills are crucial for teamwork and guest interaction.
• Intermediate proficiency in computer programs, including Microsoft Office.
• A commitment to delivering high levels of customer service.
• Excellent standards of cleanliness.

Hilton is a global hospitality leader, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. We're dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision ‘to fill the earth with the light and warmth of hospitality’ unites us as a team to create remarkable hospitality experiences around the world every day.