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Software Technical Support Associate

1 week ago

Pasig, National Capital Region, Philippines Finastra Full time
About the Position

We are looking for a talented Technical Customer Support Engineer to join our team.

In this role, you will be responsible for providing exceptional technical support to our clients, helping them to overcome technical challenges and achieve their goals.

Key Responsibilities:

  • Provide technical support to clients via various channels, including phone, email, and remote sessions.
  • Analyze complex technical issues and develop effective resolutions.
  • Collaborate with internal teams to resolve technical issues and improve product functionality.
  • Document and share knowledge with colleagues to enhance overall team performance.