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Real Time Operations Manager

1 week ago


Manila, National Capital Region, Philippines Qualfon Corporation Full time
Job Description

We are seeking a highly skilled Real Time Operations Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth day-to-day running of our real-time operations.

Key Responsibilities
  • Communicate effectively with stakeholders regarding any system downtimes or issues
  • Monitor and manage intraday staffing levels to meet client requirements
  • Manage staff levels across multiple servers to ensure optimal performance

You will work closely with our operations team to ensure that all tasks are completed efficiently and effectively. Your attention to detail and ability to multitask will be essential in this role.