Quality Control Specialist
8 hours ago
We are seeking a meticulous and autonomous professional to fill our Call Quality position. The ideal candidate must have demonstrated consistent quality support across an organization, as well as the ability to interpret and implement quality assurance standards.
Key Responsibilities:- Review conversations across all contact touchpoints to ensure compliance with quality standards
- Maintain audit, coaching, and performance logs
- Document audit observations and provide training to team members
- Participate in team meetings to discuss agent evaluation feedback and quality management strategies
- 1-3 years of experience as a Quality Assurance Analyst in Customer Service and Sales
- Data research skills and knowledge of data analysis
- Excellent analytical and problem-solving abilities
- Highly developed attention to detail and outstanding communication skills
- Ability to understand and speak Spanish
- Experience in a training and coaching environment
The successful candidate will be able to contribute to a high-performing team and enjoy a stimulating work environment.
What We Offer:Competitive salary and benefits package
Opportunities for growth and professional development
Collaborative and dynamic work environment
Flexible working hours and remote work options
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