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Digital Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines Mondelēz International Full time
Job Overview

We are seeking a Digital Operations Specialist to support our service operations at Mondelēz International.

This role will involve developing a strong understanding of cross-functional business acumen to meet and exceed service level agreements and obligations. You will champion process standardization, conduct internal operational audits, oversee manual processes while exploring automation opportunities, monitor key performance indicators (KPIs), measure team performance and deliver insights to leadership.

  • You will foster a culture of accountability and transparency, stakeholder engagement and promote alignment across teams, ultimately enhancing the overall efficiency and performance of operations.
  • In addition to your technical skills, you will bring experience and knowledge in promoting a culture of teamwork within a shared service environment by mentoring and empowering direct reports with effective leadership and communication skills to achieve shared goals and elevate team performance.