
Friendly Customer Service Representative
7 days ago
We're seeking a highly skilled customer support professional to join our team. As a remote customer support agent, you'll be responsible for providing top-notch service to our clients via various communication channels.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Handle product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
Requirements:
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
Benefits:
- Competitive pay with annual performance-based increases
- Paid time off so you can rest and recharge
- Health and dental insurance or a health stipend to make you feel your best
- Comprehensive health and dental insurance
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits that support your well-being and career growth. Our fully remote setup allows you to work from anywhere, while our competitive pay and benefits ensure you're compensated fairly for your hard work.
Why Join Us?
We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. If you're a customer-centric individual with excellent communication skills, we'd love to hear from you.
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