Operational Leadership Specialist
2 weeks ago
Duties and Responsibilities
Operational Leadership:
Lead and direct operational activities for assigned client program(s) within company and client guidelines and policies.
Team Management:
Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call centre agents who provide services on behalf of the company's clients.
Performance Metrics:
Ensure both the client Key Performance Indicators (KPIs) and company performance expectations are met and continuously improved upon.
Required Qualifications:
At least 3 years of experience as an Operations Manager.
Minimum 2-3 years of experience as an Operations Manager under Fintech (BPO).
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