Operational Leadership Specialist

2 weeks ago


Davao City, Davao, Philippines Likha Careers Full time

Duties and Responsibilities

Operational Leadership:

Lead and direct operational activities for assigned client program(s) within company and client guidelines and policies.

Team Management:

Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call centre agents who provide services on behalf of the company's clients.

Performance Metrics:

Ensure both the client Key Performance Indicators (KPIs) and company performance expectations are met and continuously improved upon.

Required Qualifications:

At least 3 years of experience as an Operations Manager.

Minimum 2-3 years of experience as an Operations Manager under Fintech (BPO).



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