Campaign Manager

4 days ago


Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time
Contact Center Operations Role

We are seeking an experienced Contact Center Operations professional to join our team. As a key member of our operations team, you will be responsible for overseeing the operational aspects of our contact center.

In this role, you will analyze key performance indicators (KPIs) such as Average Handle Time (AHT), Quality, Service Level, and Customer Satisfaction (CSAT) to identify trends and areas for improvement.

  • Operational Performance: Ensure that all technical and customer service inquiries are handled promptly and effectively.
  • Team Management: Lead and motivate a team of agents, providing guidance and support to ensure high levels of performance and morale.
  • Process Optimization: Identify and implement process improvements to enhance operational efficiency and service quality.


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