Operations Manager
4 days ago
The Operations Supervisor at SuperStaff is responsible for overseeing the daily operations of our inbound contact center. This role involves ensuring that all services are running smoothly and efficiently, with a focus on continuous improvement.
Main Responsibilities:- Manage a team of Team Leaders, Trainers, Quality Assurance, and Customer Service Agents to achieve optimal performance.
- Develop and implement operational strategies through forecasting, rostering, monitoring, briefing, and coaching team members.
- Handle escalated cases from customers, ensuring proper processes are followed and resolving issues in a timely manner.
- Maintain accurate records and prepare regular reports on team performance, attendance, and other activities.
- Degree in a relevant field or equivalent experience.
- Ability to multitask, set priorities, and manage time effectively.
- Familiarity with customer service practices and principles.
- Excellent communication, problem-solving, and leadership skills.
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Operations Manager
5 days ago
Makati City, National Capital Region, Philippines DA Prosperitas HOLDING Inc. Full timeOn-site - Makati 5-10 Yrs Exp Bachelor Full-timeJob DescriptionGovernment Mandated BenefitsPaid HolidaysDescriptionLead and manage the accounting team in daily financial operations.Oversee client and investor financial transactions, ensuring accuracy, compliance, and confidentiality.Monitor and optimize financial reporting, budgeting, and reconciliation...
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Operations Manager
1 week ago
Makati City, National Capital Region, Philippines Merck Gruppe Full timeAs a vibrant science and technology company, we believe in science as a force for good. We make a positive difference in millions of people's lives every day.Our passion for science and technology is what drives our more than 64,000 employees across 66 countries to find solutions to some of today's toughest challenges and create more sustainable ways to...
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Operations Manager
5 days ago
Makati City, National Capital Region, Philippines SuperStaff Full timeTeam Management: Responsible for managing and developing the operational team, including recruitment, training, and performance evaluations of team members.Resource Management: Manage human resources, technology, and infrastructure to support an efficient Customer Care operation.Performance Monitoring: Continuously monitor and analyze Customer Care...
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Operations Manager
1 day ago
Makati City, National Capital Region, Philippines SuperStaff Full timeTeam Management: Responsible for managing and developing the operational team, including recruitment, training, and performance evaluations of team members.Resource Management: Manage human resources, technology, and infrastructure to support an efficient Customer Care operation.Performance Monitoring: Continuously monitor and analyze Customer Care...
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Operations Manager
1 day ago
Makati City, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full timeJob OverviewAt ADDFORCE Human Resource Solutions INC, we seek a skilled Operations Manager to join our team. This role will oversee the efficient execution of call center operations.
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Operations Manager
5 days ago
Makati City, National Capital Region, Philippines One Outsource Full timeOn-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAbout One Outsource Direct Corp (OODC)Established in 2003, One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) services to local and international companies. For over 21 years, we have been providing value-driven...
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IT Operations Manager
4 days ago
Makati City, National Capital Region, Philippines AXA Asian Markets Services Full timeJob SummaryWe are looking for an experienced IT Operations Manager to lead our technical infrastructure team at AXA Asian Markets Services. In this critical role, you'll oversee the delivery of day-to-day operations of production and non-production environments, ensuring seamless execution of strategic, transition, and transformation programs.Your primary...
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Operations Manager
3 days ago
Makati City, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeJob SummaryWe are seeking a highly skilled and experienced Project Manager to join our team at ADDFORCE Human Resources Solutions. The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to multitask effectively.About UsADDFORCE Human Resources Solutions is a leading provider of human resources...
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IT Operations Manager
7 days ago
Makati City, National Capital Region, Philippines Kone México Full timeWe are looking for an IT Operations Manager to oversee the digital services and solutions within our company. In this role, you will be responsible for ensuring the smooth operation of our digital infrastructure and resolving any technical issues that may arise.Key Responsibilities:Evaluate and coordinate issues from customers, sales teams, and field...
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Operation Management Trainee
3 weeks ago
Makati City, National Capital Region, Philippines Storagemart Corporation Full timeThis is a full-time on-site role as an Operations Management Trainee at StorageMart Corporation in Makati. As an Operations Management Trainee, you will be responsible for various day-to-day tasks, including analyzing operational processes, managing projects, communicating with team members and customers, and ensuring efficient and effective operations at...
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Operations Manager
10 hours ago
Makati City, National Capital Region, Philippines Wonderfoods, Inc. Full timeDirect message the job poster from Wonderfoods, Inc.Marketing/Training Supervisor at Wonderfoods Inc.OPERATIONS MANAGER (FOOD-RETAIL)Duties and ResponsibilitiesOversees the operations of a significant food service operation.Plans, organizes, assigns, and oversees the work of a diverse group of people that work in the food preparation and service...
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Retail Operations Manager
5 days ago
Makati City, National Capital Region, Philippines PMC Philippines Full timeRetail Operations Manager (FMCG, Retail, Luxury Sector)PMC PhilippinesNegotiableOn-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionRole DescriptionThis is a full-time on-site role for a Retail Operations Manager at PMC Philippines, located in Makati. The Retail Operations Manager will be responsible for overseeing...
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Operations Manager
1 day ago
Makati City, National Capital Region, Philippines Monroe Consulting Group Full timeAs a project manager at Monroe Consulting Group Philippines, you will be responsible for overseeing various projects from initiation to closure. Key aspects of this role include project planning, team leadership, resource management, communication, budget management, risk management, quality assurance, stakeholder management, adaptability, and project...
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Office Operations Manager
3 days ago
Makati City, National Capital Region, Philippines Relay Human Cloud Full timeAbout the RoleThis Senior Office Administrator position is responsible for overseeing office operations, managing a team, and ensuring seamless business operations.The ideal candidate will have 7+ years of experience in office management, operations, or administrative leadership. Experience in handling more than 70 employees within an office setting is...
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Operations Manager
1 day ago
Makati City, National Capital Region, Philippines CARSOME Full timeAbout UsWe are CARSOME, a leading automotive company, and we are seeking an exceptional Operations Manager to join our team.Your Day-to-DayYou will be responsible for ensuring the smooth operation of our processes, gatekeeping documentations, and managing conversations with financial institutions. Your tasks will include adapting to new processes,...
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Branch Operations Manager
5 days ago
Makati City, National Capital Region, Philippines China Bank PH Full timeJob OverviewWe are seeking a highly skilled and experienced Branch Operations Head to oversee daily branch operations in the Metro Manila East Region.This role plays a critical part in maintaining operational efficiency, delivering excellent customer service, and ensuring strict compliance with banking policies and regulations.About the RoleSupervise and...
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Operations Manager Lead
1 day ago
Makati City, National Capital Region, Philippines The VITO Group Full timeAbout the Role:We are seeking an experienced Operations Manager Lead to join our team in Makati. The successful candidate will be responsible for overseeing the day-to-day operations of our store, ensuring seamless execution of company policies and procedures.Key Responsibilities:Develop and implement operational strategies to drive business growth, improve...
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Global Operations Manager
16 hours ago
Makati City, National Capital Region, Philippines Aon Full timeWe are seeking a dedicated individual to join us as a Legal & Compliance Operations Manager, Asia at Aon Philippines. The successful candidate will have a minimum of 8-10+ years of experience in operations and project management, preferably with experience in leading Legal & Compliance Operations within a multinational environment.This is a key leadership...
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Operations Management Specialist
5 days ago
Makati City, National Capital Region, Philippines PMC Philippines Full timePMC Philippines is seeking an experienced Retail Operations Manager to oversee daily retail operations, manage store performance, and ensure high levels of customer satisfaction.Key Responsibilities:Coordinate with store managers to implement operational strategiesAnalyze sales data to identify trends and areas for improvementAddress customer inquiries and...
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Operational Insights Manager
2 days ago
Makati City, National Capital Region, Philippines Neksjob Philippines Full time**Job Description:**Neksjob Philippines is seeking a highly skilled Senior Business Analyst to join our team. As a key member of our operations department, you will be responsible for managing and analyzing operational metrics, financial performance, and productivity for the ATCP program.The ideal candidate will have strong analytical skills, proficiency in...