Expert System Troubleshooter

2 days ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱800,000 - ₱1,100,000
Job Title

A Technical Support Advocate role has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.

The job work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

Key Responsibilities
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.
  • Support other team members to ensure program success.
Requirements
  • Passionate about creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
  • Analytical and critical thinker, with an eye for even the most minute of details.
  • Ability to thrive in a dynamic and evolving environment – must be adaptable.
  • Native or near-native written and spoken English with excellent grammatical accuracy.
  • Ability to understand and explain complex and abstract concepts simply.
  • Ability to properly understand and convey tone via written communications.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care.
  • Proactive attitude and ability to work with limited supervision.
  • Basic knowledge of Real Estate terms and processes.
  • Ability to handle escalations.
  • Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
  • Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
  • Flexible work schedule.
  • Passion for Customer Experience.
  • A proven ability to work remotely as part of a team but also with little direction is highly desired.

  • System Expert Role Overview

    2 days ago

    Davao City, Davao, Philippines beBeeSystemExpert Full time ₱15,000 - ₱20,000

    System Expert Role OverviewWe are seeking an experienced System Expert to oversee daily operations and ensure seamless communication with customers.Job Summary:Analyze and resolve complex system issues over the phoneSchedule service appointments and dispatch techniciansCommunicate with customers via email and phone, addressing concerns and service needsThe...

  • Expert System Stability Engineer

    1 day ago

    Davao City, Davao, Philippines beBeeReliability Full time $120,000 - $160,000

    As a seasoned reliability expert, you will play a pivotal role in maintaining the stability and performance of our systems.Key ResponsibilitiesMaintain high availability and ensure minimal downtime by identifying system bottlenecks and implementing best practices.Create automation scripts to streamline processes and enhance user experience.Develop and manage...

  • Solar System Expert

    1 day ago

    Davao City, Davao, Philippines beBeeDesign Full time ₱2,160,000 - ₱2,880,000

    Solar System ExpertAs a key member of our Proposal Design team, you will play a vital role in supporting Sales and Install Operations organizations by ensuring solar designs meet customer preferences, company standards, as well as local, state, and national codes.Key Responsibilities:Support the Sales and Install Operations teams with solar design...

  • Expert Technical Support Specialist

    1 day ago

    Davao City, Davao, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job Title:Technical Support ExpertJob Description:As a Technical Support Expert, you will be responsible for providing high-quality technical assistance and troubleshooting support to various clients across industries. This role requires strong communication skills and the ability to resolve complex technical issues efficiently.Key Responsibilities:Respond...

  • Strategic Financial Systems Expert

    2 days ago

    Davao City, Davao, Philippines beBeeBusiness Full time ₱5,000,000 - ₱7,500,000

    \Job OverviewWe are seeking a detail-oriented and business-savvy Senior Business Systems Analyst to support and optimize our core financial systems.\Key Responsibilities:\\System Administration & Support:\Act as the subject matter expert and primary administrator for NetSuite, managing user roles, permissions, workflows, saved searches, dashboards, and...

  • Marketing Automation

    1 week ago

    Davao City, Davao, Philippines Expert VA Full time $40,000 - $60,000 per year

    Role Overview The Marketing Automation & Design Specialist is responsible for building, optimizing, and maintaining marketing workflows, funnels, and assets using GoHighLevel (GHL). This role blends technical expertise in marketing automation with creative design skills to deliver engaging campaigns and streamlined client experiences. Key Responsibilities ...

  • Financial Systems Migration Expert

    1 day ago

    Davao City, Davao, Philippines beBeeExpertise Full time ₱40,000 - ₱50,000

    Job OpportunityWe are seeking a seasoned Financial Systems Migration Expert to join our team in transforming core banking systems for global clients.About the RoleConfigure and implement financial system solutions, focusing on Accounting, Credit, or Payments modules.Collaborate with cross-functional teams to gather requirements, design solutions, and execute...

  • Core Banking Systems Implementation Expert

    2 days ago

    Davao City, Davao, Philippines beBeeImplementation Full time $80,000 - $100,000

    Expert Banking System Specialist WantedWe seek an accomplished professional with extensive experience in core banking system implementation and migration, specifically the Avaloq banking suite. Key responsibilities include configuring and implementing Accounting, Credit, or Payments modules, collaborating with stakeholders to design solutions, providing...

  • Cybersecurity Expert

    2 days ago

    Davao City, Davao, Philippines beBeeCybersecurity Full time ₱500,000 - ₱800,000

    Expert Cybersecurity Specialist RoleProtecting digital assets and information from cyber threats requires expertise in assessing security risks, developing effective security measures, and maintaining vigilance against potential breaches.This involves staying up-to-date with the latest security trends and emerging cyber threats, identifying vulnerabilities,...

  • Systems Administrator

    1 week ago

    Davao City, Davao, Philippines OneSource Global Full time $40,000 - $80,000 per year

    TheSystems Administrator (Site Technical Support)is responsible for providing on-site technical support and administration of IT systems, servers, and end-user devices. This role ensures the smooth operation of hardware, software, and network resources within the assigned location, acting as the primary point of contact for technical support and...