Customer Service Representative

7 days ago

Rizal, Philippines beBeeCommunication Full time ₱1,000,000 - ₱1,200,000
Remote Work Opportunity

Are you looking for a role where you can utilize your communication skills and contribute to the success of our company?

We are seeking highly motivated individuals who can handle customer inquiries, promote products and services, and deliver exceptional service from the comfort of their own homes.

The ideal candidate will be responsible for:

  • Managing incoming and outgoing calls with professionalism and efficiency.
  • Resolving customer issues on the first call through effective problem-solving.
  • Researching and retrieving information across systems to support customer needs.
  • Documenting interactions accurately and processing claims efficiently.
  • Guiding customers through available options to find the best solutions.
  • Following established scripts, policies, and procedures while utilizing available resources.
  • Protecting customer privacy and handling sensitive information appropriately.
  • Escalating complex issues to the relevant team members.
  • Staying up-to-date with training, updates, and program knowledge.
  • Maintaining consistent attendance and adhering to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous experience in a call center environment.
  • Experience working from home.
  • Strong command of the English language.
  • Typing speed of 20+ words per minute.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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