Technical Support Specialist
6 days ago
We are looking for an experienced Contact Center Professional to join our team at NICE Systems UK Limited.
The successful candidate will be responsible for providing technical support to customers, resolving complex issues, and ensuring timely and effective communication throughout the resolution process.
This role requires a strong understanding of contact center software, telecommunications, and networking technologies, as well as excellent analytical and problem-solving skills.
The ideal candidate will have experience working in a fast-paced, agile environment and be able to adapt quickly to change.
- Key Responsibilities:
- Provide technical support via phone, online, chat, and email
- Resolve complex issues through analysis and troubleshooting
- Communicate effectively with customers and stakeholders
- Maintain ownership and responsibility for each assigned incident
Requirements:
- Bachelor's degree in Computer Science, Business Information Systems, or related field
- 2+ years' experience in technical support or a related field
- Strong understanding of contact center software and telecommunications
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
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