Senior Business Process Transformation Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeAutomation Full time $80,000 - $100,000
About the Role

As a key member of our Service Operations Team, we are seeking an experienced Automation Specialist to drive process improvements and automation initiatives.

Key Responsibilities:
  • Process Optimization: Identify opportunities for redesign and develop strategies to enhance operational effectiveness.
  • Collaboration and Insights: Partner with cross-functional teams to gather data-driven insights and validate opportunities for radical improvement.
  • Future-State Workflow Design: Create innovative workflows that combine policy, process, and automation to achieve breakthrough results.
Requirements:
  • Minimum 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving impactful projects.
  • Strong Process Thinking: Ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
What We Offer:
  • A dynamic and collaborative work environment.
  • The opportunity to make a meaningful impact on our customers.
  • Competitive compensation and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates.

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