Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000
Customer Service Representative Opportunity

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding their products and services. Your primary objective will be to provide exceptional customer service in a timely and professional manner.

  • You will interact with customers via various communication channels, including phone, email, and chat. You must have excellent verbal and written communication skills, as well as the ability to remain empathetic and composed under pressure.
  • You will work collaboratively with internal teams to ensure seamless customer experiences. This may involve coordinating with other departments to resolve issues or answer questions.

This is an exciting opportunity to work in a dynamic environment where no two days are ever the same. If you are passionate about delivering top-notch customer service and enjoy working in a fast-paced setting, we want to hear from you

Key Responsibilities:
  • Provide exceptional customer service via multiple communication channels.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Work collaboratively with internal teams to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and technical information to effectively answer customer questions.
Requirements:
  • Bachelor's degree in any field.
  • At least 2 years of experience in customer-facing roles, preferably in a call center environment.
  • Excellent verbal and written communication skills, with the ability to remain empathetic and composed under pressure.
  • Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Fluent in English with strong reading comprehension, verbal, and written communication skills.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
Preferred Skills:
  • Prompt and punctual, with the ability to meet deadlines.
  • Comfortable with collaboration tools (e.g., Slack).
  • Quick typing skills and experience managing tasks across multiple screens.
Work Environment:
  • Full-time: 8 hour shifts.
  • Monday - Friday with rotating weekends as needed.

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