Technical Service Representative

4 days ago


Pasig, National Capital Region, Philippines Grundfos GmbH Full time

Job Summary

We are looking for a highly motivated and experienced IT support specialist to join our team as a Service Application Analyst. In this role, you will be responsible for providing technical support to our business users in the day-to-day operations of our SAP Customer Service application.

You will work closely with our senior consultants to resolve complex technical issues and provide training to junior staff members. Your background in IT or a related field, combined with your experience working with SAP systems, makes you an ideal candidate for this position.

Your Key Responsibilities:

  • Provide technical support to business users in resolving system bugs, service requests, and change requests.
  • Analyze tickets and identify root causes to ensure efficient resolution.
  • Develop and deliver training programs to ensure correct knowledge sharing and proper ticket splitting between levels.
  • Support projects under the supervision of application consultants/system consultants.

Requirements:

  • At least 2 to 3 years of relevant experience.
  • University Master's degree, preferably in sales or business.
  • Relevant work experience with SAP C4C, S4HANA Service, or SAP FSM in areas such as organizational structure, service order handling, order handling, ticket management, field service management, billing handling, pricing procedures, and knowledge of other SAP modules is an advantage.


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