Support Service Representative Senior
4 days ago
Why Choose Insight Technology
We're a dynamic and forward-thinking organization that values innovation and collaboration. Our commitment to diversity, equity, and inclusion creates a welcoming environment for all employees.
About the Job
This role offers a chance to work with a talented team, driving customer satisfaction and technical excellence. As a Service Desk Representative Sr., you'll engage with customers, resolving technical issues and accessing resources.
Your Key Accountabilities:
- Resolve complex technical issues, collaborating with internal teams to ensure efficient resolution.
- Maintain accurate documentation, enhancing knowledge transfer and process efficiency.
- Stay current with emerging technologies, applying new insights to technical expertise.
- Communicate effectively with customers and colleagues, promoting a positive work environment.
Requirements
To succeed in this role, you'll need:
Key Requirements:
- Relevant degree and 3-5 years of experience in IT support roles.
- Strong technical skills in Windows, Office Suite, and other common applications.
- Experience with ticketing systems, remote desktop tools, and VDI environments.
- Effective communication and interpersonal skills.
Competitive Offerings
We provide a comprehensive benefits package, opportunities for growth, and a collaborative work environment.
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