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Network Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines ECI Full time

As a leading provider of managed services, cybersecurity, and business transformation, ECI empowers mid-market financial services organizations to succeed in an increasingly complex environment.

We prioritize employee empowerment, equipping our team members with the latest technology and best practices to drive innovation and excellence.

The Opportunity:

An experienced Network Escalation Engineer will join our Managed Services team, working closely with clients to deliver tailored solutions and exceptional service.

This is a unique opportunity to make a meaningful impact in a fast-paced industry.

Key Responsibilities:

  • Deliver technical support and consultation to clients across various industries.
  • Evaluate client networks and identify areas for improvement.
  • Develop and implement effective solutions to complex network issues.
  • Collaborate with internal teams and external partners to achieve shared goals.

Requirements:

  • Bachelor's Degree in a related field or equivalent experience.
  • At least 5 years of experience in network support.
  • Expert-level technical certifications, such as CCNP or equivalent training.
  • Hands-on experience with Cisco Meraki, Cisco ISR, and Catalyst switches, Palo Alto, and FortiGate networking equipment.
  • Strong understanding of networking protocols, security principles, and best practices.
  • Excellent communication and interpersonal skills.