Customer Satisfaction Manager
1 week ago
Elevate customer satisfaction by maintaining and improving processes related to lead-time, quality, and delivery expectations:
- Forecast analysis and ownership of purchase orders
- Relationship management aligned with sales directors and customer service managers
- Customer management including quality claims and escalations
- Operation coordination for commercial projects and initiatives
- Commercial execution including profitability reviews
- Working capital management including account reconciliation and inventory management
- Business development focusing on identifying and qualifying customers
To succeed in this role, you will require:
- A degree in marketing, business management, or a related field
- Minimum 3 years of sales experience in the packaging and FMCG industry
- Customer service and account management experience
- Strong understanding of business processes, including sales, supply chain, and customer service
- Customer-focused and results-oriented approach
About us:
We are a global leader in packaging solutions for consumer and healthcare products. Our teams develop responsible and sustainable packaging formats across multiple materials, supported by a commitment to safety.
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