Support Representative Position

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000
Customer Service Representative Opportunity

MCI specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and innovation, we have established ourselves as trusted partners in the industry.

We are seeking enthusiastic representatives to support inbound and outbound customer service initiatives for a range of clients. In this role, you will handle incoming inquiries, proactively engage with existing customers, and promote new products and services while delivering exceptional service. This is an excellent opportunity to contribute to high-impact projects with well-known brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Candidates must have prior call center experience and reside within a reasonable distance of our office.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

What You Can Expect From Us:


We offer a competitive compensation package and a variety of benefits and incentives to support and reward our team members. Specific benefits may vary by geography.

Reasonable Accommodation:


We provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If reasonable accommodation is needed, please contact us.

Equal Opportunity Employer:


We are an equal opportunity employer and embrace diversity. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination and harassment. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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