Customer Service Professional

1 week ago


Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200
Technical Support Specialist Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.

Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Requirements:
  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:
  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

This role requires the ability to work independently and have a reliable internet connection. Availability for consistent scheduling, including weekends, is also required.



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