Customer Service Representative for Signage Solutions
4 weeks ago
About NOVA Signage
We are a leading provider of innovative, made-to-order signage solutions for sign and printing shops across North America.
As a Customer Inbound Sales Associate, you will play a crucial role in serving clients from inquiry to sales stage, managing inbound inquiries via email, phone calls, and live chats.
You will be responsible for inputting and enhancing lead information in our CRM, preparing and presenting quotes for client projects, and engaging directly with clients to answer questions, provide suggestions, and offer creative solutions.
Our ideal candidate has exceptional English communication skills, strong mathematical skills, and experience using AI tools like ChatGPT/Gemini. You will work collaboratively with our design and production teams to meet and surpass sales goals.
This is a full-time, remote position with access to reliable internet and communication tools. You will have the opportunity to develop your skills in the inbound sales domain through industry-leading training.
**Key Responsibilities: **
- Manage inbound inquiries and serve clients from inquiry to sales stage
- Input and enhance lead information in the CRM
- Prepare and present quotes for client projects
- Engage directly with clients via phone calls and live chats
- Establish the best customer experience and increase quote-to-sale conversion rate
**Requirements:**
- Bachelor's degree
- Exceptional English communication skills (writing, speaking, and reading)
- Comfortable jumping on calls with clients; strong verbal English required
- Experience with Gmail/G Suite; experience with Zendesk preferred
- Minimum of 3 years of experience in sales and support, with a track record of achieving revenue targets
**Benefits:
- 13th-month salary
- Industry-leading training in the inbound sales domain
- Group insurance plan with one dependent covered (after 9 months with the company)
- Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year
The estimated salary for this position is PHP 29,000 - 39,000 per month, plus performance bonus. If you are a motivated and experienced sales professional looking to take your career to the next level, we encourage you to apply.
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