Senior Team Manager

4 weeks ago


Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full time
Job Title: Team Leader

We are seeking a highly skilled and experienced Team Leader to join our team at TalentSync Training and Development. The successful candidate will be responsible for leading a team of Virtual Assistants and providing excellent customer service to clients.

Key Responsibilities:
  • Monitor team performance and oversee day-to-day operations
  • Maintain an in-depth knowledge of accounts
  • Provide feedback and coaching to a team of Virtual Assistants
  • Drive performance, motivate, and reinforce teamwork
  • Communicate relevant information to the team on a timely basis
  • Conduct up-training on process and policies updates as needed
  • Monitor and evaluate phone calls and emails for quality assurance
  • Provide feedback and quality evaluation coaching weekly
  • Conduct annual performance reviews
  • Conduct 4th and 5th-month assessments to probationary employees
  • Provide team performance reports and analysis
  • Conduct employee performance reviews with Ops Manager
  • Recognize high performance and reward accomplishments
Requirements:
  • At least 2-3 years supervisory experience in a BPO/KPO setup
  • Proven leadership skills and functional knowledge in BPO/KPO setup
  • Excellent oral and written communication skills
  • Proficient in writing reports and business correspondences
  • Strong interpersonal skills
  • Customer-oriented
Preferred Qualifications:
  • Experience with e-commerce/travel accounts
  • Experience with real estate/property management
  • Experience with accounting/bookkeeping and QuickBooks

Interested applicants, please submit your resume for consideration.


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