Senior Team Manager
20 hours ago
We are seeking a highly skilled and experienced Team Leader to join our team at TalentSync Training and Development. The successful candidate will be responsible for leading a team of Virtual Assistants and providing excellent customer service to clients.
Key Responsibilities:- Monitor team performance and oversee day-to-day operations
- Maintain an in-depth knowledge of accounts
- Provide feedback and coaching to a team of Virtual Assistants
- Drive performance, motivate, and reinforce teamwork
- Communicate relevant information to the team on a timely basis
- Conduct up-training on process and policies updates as needed
- Monitor and evaluate phone calls and emails for quality assurance
- Provide feedback and quality evaluation coaching weekly
- Conduct annual performance reviews
- Conduct 4th and 5th-month assessments to probationary employees
- Provide team performance reports and analysis
- Conduct employee performance reviews with Ops Manager
- Recognize high performance and reward accomplishments
- At least 2-3 years supervisory experience in a BPO/KPO setup
- Proven leadership skills and functional knowledge in BPO/KPO setup
- Excellent oral and written communication skills
- Proficient in writing reports and business correspondences
- Strong interpersonal skills
- Customer-oriented
- Experience with e-commerce/travel accounts
- Experience with real estate/property management
- Experience with accounting/bookkeeping and QuickBooks
Interested applicants, please submit your resume for consideration.
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Senior Team Manager
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Senior Team Manager
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Senior Team Manager
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Team Leader
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Team Leader
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Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full timeTeam Leader OpportunityWe are seeking a highly skilled Team Leader to join our CEBU team. As a Team Leader, you will be responsible for providing exceptional customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.Key Responsibilities:Monitor team performance and oversee day-to-day operationsMaintain an in-depth...
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Team Leader
2 days ago
Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full timeTeam Leader Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our CEBU team at TalentSync Training and Development. The successful candidate will be responsible for providing exceptional customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.Key Responsibilities:Monitor team...
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Team Leader
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Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full timeTeam Leader Job DescriptionWe are seeking a highly skilled Team Leader to join our CEBU team at TalentSync Training and Development. The successful candidate will be responsible for providing exceptional customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.Key Responsibilities:Monitor team performance and...
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Team Leader
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Mandaue City, Central Visayas, Philippines TORCH Solutions Full timeTeam Leader Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our CEBU team. As a Team Leader, you will be responsible for providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction.Key Responsibilities:Monitor team performance and oversee day-to-day...
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Team Leader for Cebu Operations
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Team Leader for Cebu Site
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