Senior Team Manager
4 weeks ago
We are seeking a highly skilled and experienced Team Leader to join our team at TalentSync Training and Development. The successful candidate will be responsible for leading a team of Virtual Assistants and providing excellent customer service to clients.
Key Responsibilities:- Monitor team performance and oversee day-to-day operations
- Maintain an in-depth knowledge of accounts
- Provide feedback and coaching to a team of Virtual Assistants
- Drive performance, motivate, and reinforce teamwork
- Communicate relevant information to the team on a timely basis
- Conduct up-training on process and policies updates as needed
- Monitor and evaluate phone calls and emails for quality assurance
- Provide feedback and quality evaluation coaching weekly
- Conduct annual performance reviews
- Conduct 4th and 5th-month assessments to probationary employees
- Provide team performance reports and analysis
- Conduct employee performance reviews with Ops Manager
- Recognize high performance and reward accomplishments
- At least 2-3 years supervisory experience in a BPO/KPO setup
- Proven leadership skills and functional knowledge in BPO/KPO setup
- Excellent oral and written communication skills
- Proficient in writing reports and business correspondences
- Strong interpersonal skills
- Customer-oriented
- Experience with e-commerce/travel accounts
- Experience with real estate/property management
- Experience with accounting/bookkeeping and QuickBooks
Interested applicants, please submit your resume for consideration.
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Senior Team Manager
4 weeks ago
Mandaue City, Central Visayas, Philippines TalentSync Training and Developement Full timeWe are seeking a Senior Team Manager to lead our CEBU team. The ideal candidate will have at least 2-3 years of supervisory experience in a BPO/KPO setup and proven leadership skills. Key responsibilities include monitoring team performance, maintaining knowledge of accounts, and providing feedback and coaching to Virtual Assistants. The successful candidate...
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Senior Team Manager
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Senior Sales Development Manager
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Senior Team Manager
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Senior Consultant
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Senior IT Team Lead
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