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Client Services Director

3 weeks ago

Pasig, National Capital Region, Philippines Transcosmos Full time
Our Mission

To leverage customer insights to always be the client's most trusted partner.

Job Description

As a key member of our team, you will be responsible for driving business growth, operational excellence, and client satisfaction. Your expertise will contribute to the success of our organization and help us achieve our vision of creating a global society where everyone is equal and treated with respect.

Responsibilities
  • Business Development: Develop and execute business plans to drive revenue growth, identify new business opportunities, and build strategic partnerships.
  • Operational Efficiency: Analyze and improve operational processes to increase efficiency, reduce costs, and enhance quality.
  • Client Relationship Management: Build and maintain strong relationships with clients, understand their needs, and provide tailored solutions to meet their expectations.
  • Team Leadership: Foster a high-performing team culture, provide coaching and guidance, and empower team members to take ownership of their work.
Requirements
  • Educational Background: Bachelor's degree in a relevant field or equivalent experience.
  • Professional Experience: At least 3 years of experience in a similar role, preferably in a multinational BPO/Call Center environment.
  • Technical Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and proficiency in relevant software applications.
  • Certifications: Six Sigma certification is an advantage but not required.