Customer Service Representative

3 days ago

Manila, National Capital Region, Philippines Conduent Full time
Job Overview

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Conduent. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our clients.

Key Responsibilities
  • Provide timely and effective service to customers through phone, email, or other communication channels.
  • Utilize strong problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner.
  • Maintain accurate records of customer interactions and update databases accordingly.
  • Collaborate with senior-level colleagues to escalate complex issues and ensure seamless resolution.
  • Communicate company policies and procedures to customers in a clear and concise manner.
Requirements
  • Minimum 2 years of experience in customer-facing roles, preferably in a call center environment.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customer groups.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks efficiently.
  • Able to work in a fast-paced environment and adapt to changing priorities and deadlines.
Benefits
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment that encourages growth and innovation.
  • Competitive compensation package and benefits program.
  • Opportunities for career advancement and professional growth within the organization.

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