Implementation Expert

1 week ago

Manila, National Capital Region, Philippines beBeeImplementation Full time $50,000 - $80,000

As a seasoned Implementation Professional, you will play a pivotal role in ensuring the seamless onboarding and implementation of our platform for clients.

Key Responsibilities
  • Collaborate with project managers to create and maintain detailed project schedules, task lists, and timelines.
  • Assist in developing comprehensive project plans, objectives, deliverables, and resource allocation.
  • Partner closely with our clients' technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of Blaze workflows including integrating their social media accounts, websites, and email providers with Blaze.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
  • Create and maintain detailed documentation related to client configurations, customizations, and training materials.
  • Quickly establish/nurture rapport and a positive relationship with customer stakeholders.
  • Fostering strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective.
  • Reporting and tracking bugs and enhancement requests affecting users.
Requirements
  • Curious and authentic individuals who share our values.
  • Passionate about delivering exceptional client satisfaction.
  • Bachelor's degree in Arts or Science, or equivalent.
  • 2-3 years of relevant work experience in a related field.
  • Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience.
  • Proficiency in configuring and customizing platforms.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
  • Organization and efficiency in time management and an ability to juggle multiple projects.
  • Strong organizational and time management skills with the ability to handle multiple projects simultaneously.
  • Proficiency in data analysis and process/operations improvement.
  • Detail-oriented with a proactive approach to problem-solving.
  • Ability to work collaboratively within a team and adapt to changing project requirements.

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