Senior Contract Operations Coordinator

1 day ago


Mandaluyong City, National Capital Region, Philippines Nityo Infotech Full time
About the Role

Nityo Infotech is seeking a skilled Senior Contract Operations Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring seamless contract management and execution.

Responsibilities
  • Contract Life Cycle Support: Provide end-to-end support to IT requesters throughout the contract life cycle, including initiation, execution, and post-contract maintenance. Address inquiries or concerns promptly to ensure timely resolution.
  • Apttus Management: Utilize Apttus to create and maintain accurate legal records, input contract details, generate NDAs, CSAs, and other legal documents, ensuring data integrity and compliance.
  • SLA Compliance: Respond within specified SLAs to provide timely and effective support to IT requesters, addressing inquiries, updates, and actions on contract reviews as needed.
  • KPI Reporting: Compile and report on monthly key performance indicators (KPIs) related to SLAs for contract activities, analyzing performance to ensure compliance and identify areas for improvement.
  • Pipeline Management: Proactively manage the IT Contracts Pipeline using SmartSheet, ensuring IT requesters are notified of key deals coming up for renewal.
  • Troubleshooting: Identify and resolve issues during the contract process, collaborating with stakeholders to address discrepancies and ensure smooth operations.
  • Purchase Requisition Process: Assist IT requesters in navigating the purchase requisition process using Coupa and SharePoint, providing clear instructions and ensuring compliance with procurement policies.
  • Data Analysis: Utilize Excel for data manipulation and filtering for reporting and analysis purposes, leveraging skills to drive business insights.
Requirements
  • Education: Bachelor's degree in Business Administration, Legal Studies, or a related field.
  • Experience: Proven experience in contract operations, management, or a similar role, demonstrating expertise in contract management and negotiation.
  • Skillset: Strong client-service orientation with the ability to prioritize and manage multiple tasks, excellent organizational skills, and attention to detail. Proficiency in Apttus, Microsoft Excel, Coupa, and SmartSheet.


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