Workforce Management Operations Lead
1 week ago
The Workforce Management Operations Lead at Neksjob Corporation is responsible for overseeing all operational support aspects of the contact center. This includes staffing, scheduling, forecasting systems, and policies to ensure that workforce management processes are efficiently implemented.
Key responsibilities of this role include monitoring the performance of training programs across the contact center, as well as overseeing contact center quality issues and supporting system implementation.
As a supervisor, you will be responsible for managing a team of individual contributors and making operational decisions. You will also be involved in day-to-day processes to drive efficiency and productivity.
This is an exciting opportunity for those who want to make a real impact on the operations of our contact center. If you have a passion for leading teams and improving processes, we encourage you to apply.
Job Requirements- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in a supervisory role
- Excellent communication and leadership skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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