
Digital Operations Specialist
7 days ago
This is a part-time role with high potential to scale up to full-time, responsible for overseeing business systems and technology stack.
Key Responsibilities- System Management
- Create and maintain automated workflows and pipelines for lead nurturing, onboarding, task assignments, and follow-ups.
- Document and refine standard operating procedures (SOPs) to ensure consistency across departments.
- Client Invoicing and Contract Management
- Manage client invoicing cycles, ensuring accurate and timely issuance of invoices.
- Maintain oversight of client and contractor agreements, ensuring contracts are up-to-date and correctly stored.
- Use tools like ClickUp and Slack to align team members and assign tasks.
- Monitor timelines and flag any issues that could affect service delivery or project deadlines.
- Work closely with the Client Manager to improve the client journey and support processes.
- Support the Marketing Assistant in linking campaigns with backend automations and lead management.
- Proven experience as an Online Business Manager, Operations Manager, or similar role in a digital or service-based business.
- Advanced knowledge of Go High Level (GHL), project and task management tools such as ClickUp and Slack.
- Strong understanding of business operations, systems thinking, and automation workflows.
- Excellent organisational and time-management skills with strong attention to detail.
- Able to work independently and collaboratively in a fast-paced, remote environment.
- Confident communicator with a proactive mindset.
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