Service Delivery Expert

6 days ago


Manila, National Capital Region, Philippines Maynilad Water Services, Inc. Full time

At Maynilad Water Services, Inc., we are committed to providing our customers with exceptional service and support.

About the Opportunity:

We are seeking a talented and motivated Customer Service Specialist to join our team and help us achieve our goal of delivering world-class customer service.

Main Responsibilities:

  1. Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
  2. Investigate and resolve customer complaints and issues in a timely and professional manner.
  3. Work closely with internal teams to develop and implement effective solutions to customer problems.
  4. Maintain accurate and up-to-date records and reports, using CRM tools to track customer interactions and feedback.
  5. Participate in ongoing training and development to stay up-to-date with industry developments and best practices.
  6. Contribute to continuous process improvement initiatives to enhance customer experience and operational efficiency.


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