Customer Experience Specialist
2 days ago
This is a work-from-home position involving concierge calls and provider-matching calls to clients with service requirements. As a key member of our consumer services team, you will be responsible for delivering exceptional customer experiences.
Duties and Responsibilities:- Understand client needs and ensure they receive value for their money.
- Conduct research to support client interactions.
- Engage in phone conversations with clients, maintaining a balance between casual and professional tones.
- Document client interactions accurately and clearly.
- Be flexible and adaptable in a fast-paced work environment.
- Stay motivated and focused on meeting deadlines.
- Develop and implement new ideas to improve customer satisfaction.
- Work independently with minimal supervision and manage personal productivity effectively.
Effective written and verbal communication skills are essential. A background in BPO customer service is preferred, along with at least 1 year of experience, preferably in a remote work environment. Attention to detail, familiarity with remote work tools, and the ability to multitask are also required.
We strive to support high-quality providers serving local communities. We celebrate every happy customer and stand behind every recommendation. With over 400,000 providers across 200 industries, we focus on understanding each provider's expertise and how to help readers find the right professional for them.
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