Customer Service Representative

1 week ago

Davao City, Davao, Philippines beBeeCustomer Full time $5,000 - $10,000

Job Title: Customer Service Representative

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About the Role:

We are seeking a reliable and customer-focused virtual assistant to help deliver exceptional service to our clients' customers.

As a key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities:

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy.
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary.
  • Maintain and update customer support records, including case notes and resolution status.
  • Provide product or service information, ensuring customers have a clear understanding of offerings.
  • Collaborate with client teams to improve support processes and customer experience.

Qualifications:

  • Proven experience in customer service or support roles.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Excellent verbal and written communication skills.
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
  • Ability to work independently, manage time effectively, and meet service-level expectations.

Benefits:

  • Work with a variety of clients across different industries.
  • Play a vital role in enhancing customer satisfaction and loyalty.
  • Enjoy flexible work arrangements with opportunities for career growth.

Why This Job?

This is an excellent opportunity to make a difference by providing top-tier customer support.

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