Call Center Supervisor

3 days ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,500,000
Job Overview:

The Team Leader is responsible for guiding a team of agents to achieve their full potential. They provide coaching and support, focusing on skill improvement through regular feedback and performance evaluations.

To succeed in this role, the ideal candidate must possess strong leadership skills, be able to communicate effectively, and have a thorough understanding of call center operations.

Key responsibilities include creating a positive work environment by providing constructive feedback, preparing scorecards, and making informed decisions based on company policies and campaign standards.

The Team Leader will also assist managers with daily operations, including staffing, training, scheduling, and employee recognition programs.

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