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Customer Service Team Lead
2 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Canon Australia. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- You will lead a team of customer service representatives, providing guidance, coaching, and mentorship to ensure they meet performance expectations.
- Develop and implement process improvements to enhance customer satisfaction, efficiency, and productivity.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Contribute to the development and maintenance of quality monitoring guidelines and metrics.
- Provide timely feedback and coaching to team members to improve performance and address areas for improvement.
- A minimum of 1 year of leadership experience in a customer-facing role, preferably in a similar industry.
- Proven track record of delivering results-driven customer service, improving customer satisfaction, and reducing escalations.
Candidates should possess excellent communication, problem-solving, and analytical skills, as well as a customer-centric mindset and ability to work in a fast-paced environment.
